I need help choosing between progressive and predictive autodialers. I understand that these technologies significantly improve the productivity of call centers, but I want to understand how they work. Tell me where I can read about their differences and use.

When we started to expand our sales department, it became clear that it was difficult to do without call automation. I studied various solutions and for a long time could not understand what the difference was between progressive and predictive dialing. Luckily, I found a great article: https://www.talkandroid.com/496382-progressive-vs-predictive-dialer-choosing-whats-best-for-your-business/ . It answered all my questions and helped me choose the tool that was perfect for our company.

Hi, thanks for such an informative post! Call center systems really play an important role in the work of any modern call center. This is a great example of how technology can make processes more flexible, efficient and less expensive.